Trudi Case

Trudi Lee Case (ABN 31 590 035 899) (Trudi Case, I, me, my) is committed to protecting the privacy of your

personal information collected including when you access my website and my other business operations or directly

from you.

Please read this Privacy Policy carefully and if you have any questions, contact Trudi Case as set out below.

By providing me with your personal information, you acknowledge that you have read and accepted this Privacy Policy

and consent to the collection, storage, use and disclosure of your personal information as outlined below.

1. TYPES OF PERSONAL INFORMATION

I collect the following types of personal information:

1.1. identity and contact information, including your name, email addresses, billing and delivery addresses,

telephone numbers.

1.2. profile data including your passwords, preferences, interests, purchases, survey responses.

1.3. social media information.

1.4. technical data (including your internet protocol address, login data, browser type and version, time and

zone setting and location, browser plug-in types and versions, operating system and platform, other

technology on your devices that you use to access my website).

1.5. usage data (including information about how you use my website, services and/or products).

1.6. marketing and communications data.

2. HOW I COLLECT PERSONAL INFORMATION

2.1. I collect your personal information when you make an enquiry with me (for example, by telephone, email,

contact form) or purchase a service or product from me.

2.2. I use lawful and fair means to collect your personal information in the following ways:

2.2.1. you provide it to me.

2.2.2. you authorise third parties to provide it to me.

2.2.3. other parties provide it to me either voluntarily or pursuant to processes I conduct on your behalf.

2.3. Third parties may also use cookies, web beacons and similar technology to collect or receive information

from my website or from you and from elsewhere on the internet and use that information to provide

measurement services and targeted advertising (such as the Facebook pixel, Google Analytics and

Google Ads). If I receive your personal information from third parties, I will protect it as set out in this

Privacy Policy.

2.4. I will destroy or de-identify information where I form the opinion that your personal information has been

provided to me unlawfully or unfairly.

3. WHY I COLLECT, STORE, USE AND DISCLOSE PERSONAL INFORMATION

3.1. I collect, hold, use and disclose your personal information as is reasonably necessary for me to

perform my core functions and activities including:

3.1.1. to contact and communicate with you;

3.1.2. to provide my services and/or products to you;

3.1.3. to maintain a database of clients, subscribers or similar;

3.1.4. to market to you and others, including remarketing (this may involve the use of a Facebook pixel

or similar technology to allow me to display my advertising to you elsewhere on the internet, for

example, on Google or Facebook);

3.1.5. for internal record keeping;

3.1.6. for statistical purposes;

3.1.7. as required by law or a court order.

3.2. If I disclose your personal information to third parties for these purposes, I will do my best to ensure that

their privacy policy adheres to similar standards of privacy protection and/or request that the third party

follow this Privacy Policy regarding handling of your personal information. I will also ensure that your

personal information I disclose is accurate, up-to-date, complete and relevant.

3.3. I will not use or disclose your personal information for the purpose of direct marketing unless you have

consented to me using or disclosing your information for that purpose.

3.4. I will not disclose your personal information for any purpose other than the purpose for which it was

collected without your consent, unless I am required to do so by law or court order.

4. USE OF COOKIES

A cookie is a small text file that is placed on your computer to help me remember your preferences, like your

login information or location. I use cookies to make it easier and faster for you to use my website. I also use

cookies for security purposes to protect you online. Third party vendors and me may also use cookies to

display advertisements to you elsewhere on the internet.

5. LINKS TO OTHER SITES

To help you find more information, I may include links to other helpful websites, plug-ins or applications to which

you may be directed from my website. This Privacy Policy only applies to information that I collect on my

website. Clicking on those links or enabling those connections may allow third parties to collect or share

personal information about you. I ask that you read the privacy policy/notice on other websites you visit. I do not

accept responsibility or liability for the privacy practices of such third parties and you use them at your own risk.

6. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION

6.1. Access: You can request details of your personal information that I hold. I will respond to any request to

access information within a reasonable time.

6.2. Correction: If you believe your personal information that I hold is inaccurate, out of date, incomplete,

irrelevant or misleading, please contact Trudi Case as set out below. I may require evidence that your

personal information is required to be corrected. I will then correct that information and notify you of

the correction, unless it is impracticable or unlawful to do so.

6.3. Deletion: If you want me to delete your personal information that I hold or not collect information from

you for a specific purpose, please contact me as set out below. If I agree to delete your personal

information, because of backups and records of deletions, I cannot guarantee the complete deletion of

your personal information without retaining some residual information.

6.4. I will respond to any request to access, correct or delete information within a reasonable time.

7. HOW I MAINTAIN SECURITY OF YOUR INFORMATION

7.1. I commit to ensuring your personal information is stored securely and protected from misuse,

interference, loss and unauthorised access, modification or disclosure. I undertake the following

precautions to protect your personal information:

7.1.1. Our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety

of any data that is submitted through use of my website.

7.1.2. I limit access to your personal information to a “need-to-know” basis.

7.1.3. I protect devices I use to collect, store, use and disclose your personal information with industry-

standard anti-virus software.

7.1.4. My devices are protected by password and are stored in secure premises.

7.1.5. Data is securely stored on cloud servers.

7.1.6. My email data is encrypted.

7.1.7. All hard copies of your personal information are kept in secure storage with access by authorised

persons only.

7.1.8. If I no longer need your personal information, I will take reasonable steps to delete or de-identify

the information.

7.2. While I take commercially reasonable measures to maintain a secure website and business, electronic

communications and databases are subject to errors, tampering and break-ins, and thus I cannot

guarantee or warrant that such events will not take place. I will not be liable to you for any such

occurrences. If a data breach occurs involving your personal information and the breach is likely to cause

harm to you, I will notify you as soon as possible after the occurrence.

8. DO YOU LIVE IN THE UNITED KINGDOM (UK) OR EUROPEAN ECONOMIC AREA (EEA)?

I am committed to looking after my clients in the UK and EEA. I will comply with the UK and EEA General Data

Protection Regulation (GDPR) for the protection of your personal data which is any information about you.

9. WHAT IS PROCESSING?

Processing is any operation performed on personal data such as collection, recording, organisation, structuring,

storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or

otherwise making available, alignment or combination, restriction, erasure or destruction.

10. WHO IS A CONTROLLER?

I am the controller who determines how and why your personal data is processed.

11. MY COMMITMENT

The personal data I collect is:

11.1. processed lawfully, fairly and transparently;

11.2. collected for specified legitimate purposes including creating my mailing list, direct marketing,

taking payment and getting my services and/or products to you;

11.3. adequate, relevant and limited to what is necessary for my purposes;

11.4. accurate and kept up to date;

11.5. not stored than for longer than is necessary; and

11.6. processed in a manner that ensures appropriate security of the personal data.

12. YOUR CONSENT

12.1. Trudi Case seeks your consent to processing your personal data for the purpose of creating my

mailing list, marketing, taking payment, the delivery of services to you and/or the distribution of

products.

12.2. You give me consent to process your personal data. You can withdraw that consent at any time by

sending an email to trudi@trudicase.com.au. If you ask me, I will stop using your personal data.

13. HOW TRUDI CASE WORKS WITH YOUR PERSONAL DATA

13.1. Trudi Case is the controller of your personal data.

13.2. Trudi Case, Zoom, Systeme.io and Stripe are the processers of your personal data.

13.3. I process your personal data for the purposes of my mailing list, direct marketing, taking payment and

getting my services and/or products to you.

13.4. Where I have collected data from you for direct marketing purposes, you agree that you have given

your voluntary and informed consent by accepting this Privacy Policy knowing that you can withdraw it

at any time.

13.5. I have contracted with Stripe to take payment for my services and/or products. If I have collected data

from you other than pursuant to an engagement or your consent, I have collected that data to facilitate

pursuing my legitimate business interests.

13.6. Your personal data may be transferred to Zoom, Systeme.io and Stripe who will collect and store your

personal data on servers in the United States of America.

13.7. I will store all order and client information for as long as is necessary for my legitimate business

purposes including to provide my services and/or products, contact you for marketing purposes and

facilitate your use of my website and purchasing system.

14. YOUR RIGHTS

14.1. You may request access to, rectification or erasure of your personal data, restriction of processing or

object to processing for automated decision-making. You also have the right to data portability. I may

request a reasonable fee to process a data portability request that is manifestly unfounded or excessive,

based on the administrative costs of complying with the request. I will inform you if I require payment of a

fee. If you have such a request, please send an email to trudi@trudicase.com.au.

14.2. You have the right to lodge a complaint with a supervisory authority in the UK or EU member state where

you live or work. However, I ask that you first raise any complaint with me and I will endeavour to resolve

it to your satisfaction.

14.3. If there is any automated decision making, it will only relate to decisions necessary for me to provide my

services to you. I may also utilise LinkedIn, Facebook and Instagram advertising services, which may

utilise automated decision making. Please refer to their privacy statement for more information. I am not

affiliated with or sponsored by LinkedIn, Facebook or Instagram.

15. HOW YOU CAN MAKE A COMPLAINT ABOUT A PRIVACY BREACH

If you believe that I have breached this Privacy Policy and you want to make a complaint about that breach,

please contact me as set out below.

16. HOW YOU CAN UNSUBSCRIBE OR OPT OUT

16.1. I may email you newsletters, invitations and updates from time to time. My emails will include an

"Unsubscribe" button and you can opt out at any time.

16.2. You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out

of third party vendor cookies by visiting your Google’s Ad settings or

http://www.networkadvertising.org/managing/opt_out.asp. Please note that my website may not work as

well if you disable cookies.

17. CHANGES TO THIS POLICY

If I make changes to my Privacy Policy, I will provide you with a new Privacy Policy confirming those changes.

18. CONTACT DETAILS

For any questions or notice, please contact Trudi Case at trudi@trudicase.com.au.

This Privacy Policy was last updated: 26 May 2026